Online course service return and cancellation policy
Our cancellation policy of the online course service is as follows: Jaisfa Idiomas SL, in its sole discretion, will accept the cancellation during 10 days from the date of engagement. Jaisfa Idiomas SL clearly and accurately informs the users in the public part of the website about the service offered. So except exceptional cases Jaisfa Idiomas SL will not make cancellations of the service once payment has been received.
The renewal of the online language course subscription is done automatically at the end of each previous payment period. The user, from his personal area ‘My account’, may cancel at any time any active subscription to online language courses and other services offered by Jaisfa Idiomas SL. Once the subscription has been canceled, the renewal of the subscription will not occur, so a new charge will not be made to the client, and the client will no longer be able to access the online language courses and services offered by Jaisfa Idiomas SL, which are offered by paying for periodic subscriptions.
There is no commitment to remain in the subscription to any of the products, courses and / or services offered by Jaisfa Idiomas SL.
Definition of cancellations
When a customer communicates with us by phone or email, our first response is to assist you to answer your questions and guide you in the use of the content of the contracted online courses.
However, in some cases, a client may feel dissatisfied with the content of the language courses for reasons totally outside our control, in which case a cancellation may be processed. If a customer requests a refund, the money from the requested transaction is reimbursed to the customer by bank transfer or refund of the amount to their credit or debit card, as provided in this return and cancellation policy.
Details of the cancellation policy of the online course service
There is no commitment to remain in the subscription to any of the products, courses and / or services offered by Jaisfa Idiomas SL.
The client, from his/her personal area ‘My account’, may cancel at any time any subscription that has active online language courses and other services offered by Jaisfa Idiomas SL.
In the event that the client requests a cancellation by email or other means other than the one described in the previous paragraph, of the online course service, it will be sent to the customer service staff so that they receive the appropriate attention.
Returns will only be credited to the account / card that was used to make the original purchase. If the original account / card was closed or is no longer operational, the purchase does not qualify for returns.
Reasons why a sale can be refunded
Jaisfa Idiomas SL has great motivations to maintain customer satisfaction by offering quality online courses. To ensure Customer satisfaction, Jaisfa Idiomas SL reserves the right to reverse a sale, including, but not limited to, the following situations:
- If the client presents a valid reason to request a refund within 10 days of purchase.
- If our customer service team confirms that there is a valid reason for the return.
- If the client submits a valid report that the payment was fraudulent or unauthorized.
- If the client presents a valid reason to request a refund within 10 days of purchase.
- To comply with Spanish law and the requests of verified Spanish legal or judicial public forces or for any reason that Jaisfa Idiomas SL deems appropriate.
Cancellation Policy Abuse
Customers who request repeated or consecutive returns may be prevented from making future purchases.
Observation for customers of Jaisfa Idiomas SL
This return and cancellation policy is part of the terms and conditions accepted by the client of Jaisfa Idiomas SL. As a condition of access to the online courses and the use of the services offered by Jaisfa Idiomas SL, you expressly acknowledge that you have read and understood this return and cancellation policy, and agree to be bound by the terms and conditions described. If at any time you cease to agree with this return and cancellation policy or any part of it, your only recourse is to interrupt the use of the services of Jaisfa Idiomas SL. However, keep in mind that any transaction that occurred before the date of said closing will be governed and will be fully controlled by the terms of this return and cancellation policy.
Updated versión January 2019